Support
Get help with PawLens sign-in, scans, subscriptions, reminders, privacy requests, account deletion, or app access issues.
Email hello@pawlens.uk with the email address on your PawLens account and a short description of what happened.
Please do not send urgent medical questions to support. PawLens support cannot provide veterinary diagnosis, treatment advice, or emergency animal care.
If your pet seems seriously unwell, injured, in pain, struggling to breathe, unable to stand, bleeding, or showing urgent symptoms, contact a veterinarian or emergency animal hospital immediately.
Help topics
Help with email verification, magic links, app callback links, account access, and passwordless sign-in issues.
Help with photo uploads, scan results, pet profiles, notification permissions, and vaccination or routine scan reminders.
Help restoring purchases, understanding app-store subscription status, and finding Apple or Google cancellation options.
FAQ
No. Support can help with the app, but cannot diagnose, treat, or provide veterinary medical advice. Contact your veterinarian for health concerns.
Cancel through the app store where you subscribed. Visit Billing Help for Apple and Google instructions.
Open PawLens, go to Settings, and choose account deletion. If you cannot access your account, email support from the address associated with your account.
Include your account email, device type, app version if available, what you were trying to do, and any error message you saw.